Custom
All garments must be approved by you before production. This is done at the end of the design stage. Approving design mocks ensure all parties agree to the artwork and garment being manufactured.
We rely on you to ensure names and numbers are spelt and allocated correctly on the garments.
Any errors in artwork, product type, spelling or quantity that have been approved and supplied by you will not be refunded. We are more than happy to discuss alternate resolutions with you.
If you receive a faulty product (manufacturing or fabric), or design that does not match the approved artwork, we will gladly replace the product for you. Please return the faulty product so that we can assess where the issue arose and hopefully prevent it from occurring again.
We will not refund on damaged items caused by incorrect use or activities unsuitable for the garment.
Merchandise
If you change your mind about purchased merchandise, we will offer credit for the cost of the product and accept the return from you, subject to the following conditions:
- Item(s) must be returned within 14 days of purchase
- Item(s) must be unworn, unwashed, unused, undamaged and tag still attached.
- You are responsible for the costs associated with the return of the product.
We do not accept returns on any swimwear/undergarment products.
If you receive a faulty product, we will gladly replace the product for you. Please return the faulty product so that we can assess where the issue arose and hopefully prevent it from occurring again.
Questions
Please get in touch with us for more information, or if you would like to discuss the return policy in further detail.
