FAQ

FAQ


Yes, you can. Send through an enquiry for the desired garment you are after using the “custom” design option. We can then work with you directly on transitioning your design into our garment patterns. All custom designs incur a design fee starting at $55.00 and increase based on the complexity of the design.

Our standard turnaround time is 6 weeks. This is from the date you place your order. You can order before finalising your design.

Custom

All garments must be approved by you before production. This is done at the end of the design stage. Approving design mocks ensure all parties agree to the artwork and garment being manufactured.

We rely on you to ensure names and numbers are spelt and allocated correctly on the garments.

Any errors in artwork, product type, spelling or quantity that have been approved and supplied by you will not be refunded. We are more than happy to discuss alternate resolutions with you.

If you receive a faulty product (manufacturing or fabric), or design that does not match the approved artwork, we will gladly replace the product for you. Please return the faulty product so that we can assess where the issue arose and hopefully prevent it from occurring again.

We will not refund on damaged items caused by incorrect use or activities unsuitable for the garment.

Merchandise

If you change your mind about purchased merchandise, we will offer credit for the cost of the product and accept the return from you, subject to the following conditions:

  • Item(s) must be returned within 14 days of purchase
  • Item(s) must be unworn, unwashed, unused, undamaged and tag still attached.
  • You are responsible for the costs associated with the return of the product.

We do not accept returns on any swimwear/undergarment products.

If you receive a faulty product, we will gladly replace the product for you. Please return the faulty product so that we can assess where the issue arose and hopefully prevent it from occurring again.

Questions

Please get in touch with us for more information, or if you would like to discuss the return policy in further detail.


All our sublimated garments are made from Polyester. You can view a list of our common fabrics here.

Yes, we have sizing kits for all our common garments. We are more than happy to lend these out to you for sign-on days or team tryouts. Sizing kits can be picked up from our office, or posted out for your convenience.


We service worldwide! We have athletes wearing our gear in all capital cities of Australia, and have a great base of customers in rural areas such as Cobar, St. George and Kununurra. We also have regular customers in New Zealand, USA, UK and PNG and have serviced customers from Barbados, West Indies and Singapore.

Our design and manufacturing process is all done in Brendale, just north of Brisbane, Queensland, Australia. Customers are welcome to visit our factory and witness first-hand how our 100% Australian Made garments are put together – But please get in touch first! Otherwise you can read about our design process here.


Our minimum order is 5 sublimated garments, this can be any 5 items of clothing.


Yes, please get in touch to discuss what garment you are after.

Yes, we can colour match to most pre-existing uniforms. We are unable to colour match any garments unless we receive a sample from you. Please get in touch if you would like to discuss uniform replication in further detail.


We use Aus Post’s E-Parcel and Express services for Australian postage and their associates for overseas shipping. All fees are in line with these providers.

Vector Art is computer generated, using software such as Illustrator (.ai) or CorelDraw (.cdr). The art can scale to suit any size, meaning once stretched it does not get pixilated or loose resolution quality. When adding logos or creating custom designs, we need either high resolution images or Vector images to ensure a good quality finish to your garments. Vector files can also be presented in PDF (.pdf) and EPS (.eps) files – however they must originate from vector software.

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