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FAQ

FAQ

Yes you can. When you pick your garment(s) through our enquiry system, select the “Custom” design option. Our Customer Service and Design Team will work with you to appropriately apply your concepts onto our proprietary garment patterns. All custom designs incur a design fee starting at $55 and increasing based on the complexity of the design.

Due to the culturally sensitive nature around indigenous art and its meanings, GAME Clothing does not create indigenous art or hold a library of indigenous art within our inhouse design team.
We encourage our customers who wish to include indigenous art within their designs to make contact with first nation artists in their community or local area who can commission designs or collaborate with you.

Our standard production time is six (6) weeks from the date of your order to dispatch.

CUSTOM
All made to order garments are approved by you prior to production and we rely on you to ensure names and numbers are spelt correctly and allocated with the correct size.
If you receive a faulty product by manufacturing or fabric, or the design does not accurately match the approved artwork, we will gladly replace the faulty product for you.
We will not refund any errors in artwork, product type, spelling or quantity that have been supplied and approved by you. Should the issue arise, we will work with you to discuss alternate resolutions.
We will not refund on damaged items caused by incorrect use or activities unsuitable for the garment.
Please return any faulty product so we can internally review where the issue arose and prevent future instances.

MERCHADNISE
If you change your mind on a purchased merchandise item, we can offer credit for the cost of the product and accept the return from you, subject to the following conditions:

Item(s) must be returned within 14 days of purchase
Item(s) must be unworn, unwashed, unused, undamaged and tag still attached.
Item(s) are not swimwear/undergarments

You are responsible for the costs associated with the return of the product.

All our sublimated garments are either 100% or high percentage polyester.
A menu of our common sublimated fabrics can be found here.

We have sizing kits for all our common proprietary garment patterns. As a service we can lend the kits out to you for sign on days, tryouts etc. The kits can be picked up from our HQ or posted.
Additionally all our proprietary garment patterns have size charts which are downloadable from the product pages or can be emailed through to you.

We service worldwide to all organisations and teams in all levels of sport.
GAME has a history of strong corporate relationships with professional organisations and a team of dedicated staff to service Representative bodies, Clubs, Associations, Schools, Government Departments.
We also manufacture for social sports teams and non sport related organisation in need of apparel.

Our high calibre products are designed and manufactured onsite at our thriving HQ in Brisbane, Australia.
You are welcome to visit us on site and witness first hand how we produce our Australian made products.
Please get in touch and book a time to visit.
You can also read about our process here.

You will need to order a minimum of 5 of the same garment with every order.

Yes, we are always trialling new products to into our catalogue and may have something in our workshop to fit your needs.
Additionally there are options for us to create a new product for you. Please get in touch with us to discuss.

We will not design or manufacture any custom products that breach copyright or licensing laws.
We welcome any license holders to get in touch.

Yes, we can colour match to most pre-existing uniforms. We will require a sample garment to produce an accurate match. Please get in touch if you would like to discuss uniform replication in further detail.

We use Aus Posts’s E-Parcel and Express services for Australian postage and their associates for overseas shipping. All fees are in line with these providers.

Vector Art is computer generated, using software such as Illustrator (.ai) or CorelDraw (.cdr). The art can scale to suit any size, meaning once stretched it does not get pixilated or loose resolution quality. When adding logos or creating custom designs, we need either high resolution images or Vector images to ensure a good quality finish to your garments. Vector files can also be presented in PDF (.pdf) and EPS (.eps) files – however they must originate from vector software.

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